Your website
One script tag on the page. Visitors can type, or start a voice call in the browser — no phone number involved on either side.
Vavus Concierge
It answers your customers. It never invents your policy.
A customer-service agent on your website and in your chat — and on your phone line, if you want one — that answers only from what your business actually knows, and says “I don’t know” instead of making something up.
No form first. The agent on this page is the product.
Our own agent, answering about Vavus, the way yours will answer about you.
1
Script tag to put it on your site
80
Languages, switchable mid-conversation
6
Ways your customers can reach it
0
Answers from outside your own sources
Live proof
You are talking to it right now.
The bubble in the corner of this page is a Vavus Concierge agent. Ours. It answers Vavus customers from Vavus documents, and it runs no special version of the product.
Ask it what a token is. Ask it how to turn the keyboard on. Then ask it something we have never written down, and watch it tell you it does not know.
Tenant #1 is us. The agent answering on this page is the same product you would install.
No website? It still has a home.
Every agent gets a page of its own. Send the link in a message, put it in a bio, or print the code and stick it on the door — a scan opens the same call.
vavusai.com/a/vavusPoint a camera at it. It opens the call, and asks the person holding the phone before it listens.
Grounded answers
It answers only from what you give it.
When no source covers the question, it says so and takes a message. It does not improvise a refund window, invent a delivery date, or quote a price that is not on your list.
A wrong answer costs you a customer. A missing answer costs you a paragraph of text — and the agent tells you which paragraph to write.
- Your documents
- Policies, handbooks, manuals, terms — whatever the answer actually lives in.
- Your website
- Pointed at your pages and refreshed on a schedule you set.
- Your price list
- It quotes what is on the list, and nothing that is not.
- Your recorded calls
- Transcribed, with personal details stripped out before indexing.
- Your past support threads
- The answers your team already wrote, reused instead of rewritten.
Everywhere they ask
One agent. Every channel.
The same knowledge, the same rules, and the same transcript, whether the customer typed it on your site, said it on the phone, or sent it at midnight.
A page of its own
Every agent gets a hosted page you can share as a link or print as a code. Useful before you have a site, and after.
Your phone number
Point your main line at the agent through your own telephony provider. It answers, and rings your desk when it should.
Business messaging
The business messaging apps your customers already have open, plus text messages, on accounts you own.
It reads the inbox and replies from the same knowledge, in the same voice as the chat.
Your own software
A REST API, signed webhooks, and SDKs, so the agent can answer inside a product you already built.
The phone line and the messaging channels run on accounts you own. You connect them; we do not resell them to you.
Mid-conversation
It does things, not just says things.
An answer that ends in “you will have to call back” is not an answer. Connect your tools once, and the agent can finish what the customer came for.
Looks up an order
It reads the systems you connect while the customer is still in the conversation, instead of promising that someone will check.
Books the slot
It takes the booking during the conversation, in the calendar you connect.
Sends a payment link
When the conversation ends in a purchase, it hands over a link to pay through the payment tools you connect.
Takes the message
Out of hours, or when nothing covers the question, it writes down what they wanted and who should call back.
Every action is limited to the tools you connect and the permissions you give them.
Escalation
A person takes over the moment they should.
Every agent has a line it will not cross, and you draw it. When the conversation reaches that line it hands over — by your rules, not by its mood.
- They ask for a person.
- They ask the same thing twice.
- They raise something your sources do not cover.
- It is outside your hours.
Live takeover
Someone on your team steps into the running conversation from the console. The customer keeps typing into the same window and never repeats themselves.
Warm transfer
On a call, it passes the customer across with what it has already gathered, so the person picking up starts halfway through, not at the beginning.
Message taken
When nobody is free, it writes down what they wanted, who they are, and how to reach them, and drops it where your team already looks.
Getting started
Set it up by answering questions.
There is no blank configuration file waiting for you. The guided interview writes it, and you read it back before a single customer does.
- 01
Answer the interview
It asks what your business does, who calls you, and what the agent may and may not say. Your answers become the configuration.
- 02
Load what it may know
Documents, your website, the price list, recordings, past support threads. Refreshed on the schedule you choose.
- 03
Read the first version
Test conversations are scored before anything is live, and a person has to approve it. Nothing goes out on your name unread.
- 04
Point a channel at it
Paste one script tag, share the hosted page, or send your phone line to it. Add the rest whenever you like.
Languages
Speaks your customers’ languages, and switches mid-call.
The agent works in 80 languages: its greeting, its prompts, its buttons, and the lines it says out loud. You pick the one it opens in, and offer as many of the others as you like.
A customer who starts in one language and continues in another is followed inside the same conversation. No restart, no second number to call, no “press 2”.
We built the translation platform this runs on. Language is not something we bolted onto a support tool — it is the thing we do.
Eight written by hand, 72 more translated
English
English
Español
Spanish
Français
French
Deutsch
German
Italiano
Italian
Português
Portuguese
Română
Romanian
العربية
Arabic
Insights
The report that pays for the agent.
Every conversation becomes a line you can read. Not a dashboard to admire — a short list of things to go and fix this week.
- The questions you get asked most
- Ranked, in your customers’ words rather than yours.
- The questions nothing answers
- Every one of them is a paragraph away from being answered forever.
- The hours you are busiest
- By hour, so you can see when nobody was there to pick up.
- The requests to buy or book that went unserved
- People who wanted to spend money and did not get an answer.
The desk
Listen to any call. Live or after.
An agent you cannot hear is an agent you cannot trust. So the console is built around hearing it — while it is speaking, and long afterward.
Listen while it happens
The live desk shows every conversation in progress. You can listen in on a call without interrupting it, and step in if you want to.
Read it afterward
Full transcripts, searchable, with the source behind each answer.
Play the recording
Recording is a setting you turn on, and the caller hears the notice before it starts.
See what it cost
Every conversation is scored for quality and metered on the same Vavus token ledger as the rest of your account.
Trust and control
Yours, and only yours.
Six things we can show you the mechanism for. There is no badge wall here, because a badge is not a mechanism.
- Your workspace is yours
- Your knowledge, your conversations and your recordings live in your own workspace. No other business’s agent can read them.
- Personal details stripped before indexing
- Names, numbers and card fragments are removed from recordings and imported conversations before anything becomes searchable.
- A signed BAA for healthcare
- Delivery scoped for HIPAA, under the same agreement the rest of the Vavus platform runs on.
- No conversation content in logs
- Diagnostics record that something happened, never what was said.
- US primary, European and Asian edges
- The same infrastructure the rest of Vavus runs on. Where your data is processed is written into your agreement.
- Built on an encrypted platform
- The same platform whose translation, history and messaging are encrypted on the device before they ever reach us.
Questions
What people ask before they buy.
Si inventa le cose?+
No. Vavus Concierge risponde partendo dalle fonti che carichi — i tuoi documenti, le tue pagine web, il tuo listino, le tue chiamate registrate, le tue conversazioni di assistenza passate — e da nient'altro. Quando nessuna fonte copre la domanda, dice che non lo sa e raccoglie un messaggio invece di inventare una regola aziendale. Dopo puoi rileggere la conversazione e vedere da quale fonte proviene ogni risposta.
Che cosa succede quando non riesce ad aiutare?+
Passa la mano. Se il cliente chiede di parlare con una persona, l'agente si ferma subito; se ripete due volte la stessa domanda, o solleva un argomento che le fonti non coprono, la conversazione viene inoltrata secondo le regole che imposti. Qualcuno del tuo team può prendere in carico la conversazione dal vivo dalla console, oppure l'agente raccoglie un messaggio con quello che il cliente voleva e come contattarlo.
Quanto tempo richiede la configurazione e serve uno sviluppatore?+
Nessuno sviluppatore per il widget del sito: è un solo tag script, e un'intervista guidata scrive la configurazione a partire dalle tue risposte sull'attività. Uno sviluppatore serve solo se vuoi che l'agente legga i tuoi sistemi durante la conversazione, cosa che usa un'API REST, webhook firmati e SDK. Niente va online finché una persona non legge la prima versione e la approva.
Dove finiscono i miei dati?+
Nel tuo spazio di lavoro, che l'agente di nessun'altra azienda può leggere. Nomi, numeri e frammenti di carta vengono rimossi dalle registrazioni e dalle conversazioni importate prima che qualsiasi cosa venga indicizzata, e le diagnostiche non contengono mai il contenuto delle conversazioni. Le installazioni sanitarie funzionano sotto un BAA firmato, e la regione di elaborazione è scritta nel tuo contratto.
Può incassare pagamenti?+
Può inviare un link di pagamento durante la conversazione tramite gli strumenti di pagamento che colleghi, e allo stesso modo può cercare un ordine o prenotare un appuntamento. Ogni azione è limitata agli strumenti che colleghi e ai permessi che concedi loro.
Quali lingue parla?+
Il saluto, i messaggi, i pulsanti e le battute parlate dell'agente sono disponibili in otto lingue: inglese, spagnolo, francese, tedesco, portoghese, rumeno, italiano e arabo. Un cliente che cambia lingua a metà viene seguito dentro la stessa conversazione, senza ricominciare. Vavus è un'azienda di traduzione, quindi questa è la parte su cui lavoriamo da più tempo.
Posso ascoltare le chiamate?+
Sì. Il pannello dal vivo mostra le conversazioni mentre avvengono e puoi ascoltare una chiamata in corso. Dopo trovi la trascrizione completa con la fonte dietro ogni risposta, un punteggio di qualità e — quando attivi la registrazione, con l'avviso riprodotto al chiamante — la registrazione stessa.
Come viene calcolato il prezzo?+
Per agente, al mese, con ogni conversazione contabilizzata sullo stesso registro di token Vavus del resto del tuo account. La cifra sarà pubblicata quando il prodotto uscirà dalla beta; fino ad allora configuri un agente dalla console e ti diciamo quanto costerà. Il marchio “Powered by Vavus AI” può essere rimosso con un supplemento mensile fisso.
C'è una prova gratuita?+
Non c'è. L'agente su questa pagina è il nostro, in produzione. Chiedigli quello che vuoi prima di parlare con noi.
Ask ours what it doesn’t know.
It will tell you. Then set up one of your own, load what it may know, and read the first version before anybody else does.
No form first. The agent on this page is the product.