Your website
One script tag on the page. Visitors can type, or start a voice call in the browser — no phone number involved on either side.
Vavus Concierge
It answers your customers. It never invents your policy.
A customer-service agent on your website and in your chat — and on your phone line, if you want one — that answers only from what your business actually knows, and says “I don’t know” instead of making something up.
No form first. The agent on this page is the product.
Our own agent, answering about Vavus, the way yours will answer about you.
1
Script tag to put it on your site
80
Languages, switchable mid-conversation
6
Ways your customers can reach it
0
Answers from outside your own sources
Live proof
You are talking to it right now.
The bubble in the corner of this page is a Vavus Concierge agent. Ours. It answers Vavus customers from Vavus documents, and it runs no special version of the product.
Ask it what a token is. Ask it how to turn the keyboard on. Then ask it something we have never written down, and watch it tell you it does not know.
Tenant #1 is us. The agent answering on this page is the same product you would install.
No website? It still has a home.
Every agent gets a page of its own. Send the link in a message, put it in a bio, or print the code and stick it on the door — a scan opens the same call.
vavusai.com/a/vavusPoint a camera at it. It opens the call, and asks the person holding the phone before it listens.
Grounded answers
It answers only from what you give it.
When no source covers the question, it says so and takes a message. It does not improvise a refund window, invent a delivery date, or quote a price that is not on your list.
A wrong answer costs you a customer. A missing answer costs you a paragraph of text — and the agent tells you which paragraph to write.
- Your documents
- Policies, handbooks, manuals, terms — whatever the answer actually lives in.
- Your website
- Pointed at your pages and refreshed on a schedule you set.
- Your price list
- It quotes what is on the list, and nothing that is not.
- Your recorded calls
- Transcribed, with personal details stripped out before indexing.
- Your past support threads
- The answers your team already wrote, reused instead of rewritten.
Everywhere they ask
One agent. Every channel.
The same knowledge, the same rules, and the same transcript, whether the customer typed it on your site, said it on the phone, or sent it at midnight.
A page of its own
Every agent gets a hosted page you can share as a link or print as a code. Useful before you have a site, and after.
Your phone number
Point your main line at the agent through your own telephony provider. It answers, and rings your desk when it should.
Business messaging
The business messaging apps your customers already have open, plus text messages, on accounts you own.
It reads the inbox and replies from the same knowledge, in the same voice as the chat.
Your own software
A REST API, signed webhooks, and SDKs, so the agent can answer inside a product you already built.
The phone line and the messaging channels run on accounts you own. You connect them; we do not resell them to you.
Mid-conversation
It does things, not just says things.
An answer that ends in “you will have to call back” is not an answer. Connect your tools once, and the agent can finish what the customer came for.
Looks up an order
It reads the systems you connect while the customer is still in the conversation, instead of promising that someone will check.
Books the slot
It takes the booking during the conversation, in the calendar you connect.
Sends a payment link
When the conversation ends in a purchase, it hands over a link to pay through the payment tools you connect.
Takes the message
Out of hours, or when nothing covers the question, it writes down what they wanted and who should call back.
Every action is limited to the tools you connect and the permissions you give them.
Escalation
A person takes over the moment they should.
Every agent has a line it will not cross, and you draw it. When the conversation reaches that line it hands over — by your rules, not by its mood.
- They ask for a person.
- They ask the same thing twice.
- They raise something your sources do not cover.
- It is outside your hours.
Live takeover
Someone on your team steps into the running conversation from the console. The customer keeps typing into the same window and never repeats themselves.
Warm transfer
On a call, it passes the customer across with what it has already gathered, so the person picking up starts halfway through, not at the beginning.
Message taken
When nobody is free, it writes down what they wanted, who they are, and how to reach them, and drops it where your team already looks.
Getting started
Set it up by answering questions.
There is no blank configuration file waiting for you. The guided interview writes it, and you read it back before a single customer does.
- 01
Answer the interview
It asks what your business does, who calls you, and what the agent may and may not say. Your answers become the configuration.
- 02
Load what it may know
Documents, your website, the price list, recordings, past support threads. Refreshed on the schedule you choose.
- 03
Read the first version
Test conversations are scored before anything is live, and a person has to approve it. Nothing goes out on your name unread.
- 04
Point a channel at it
Paste one script tag, share the hosted page, or send your phone line to it. Add the rest whenever you like.
Languages
Speaks your customers’ languages, and switches mid-call.
The agent works in 80 languages: its greeting, its prompts, its buttons, and the lines it says out loud. You pick the one it opens in, and offer as many of the others as you like.
A customer who starts in one language and continues in another is followed inside the same conversation. No restart, no second number to call, no “press 2”.
We built the translation platform this runs on. Language is not something we bolted onto a support tool — it is the thing we do.
Eight written by hand, 72 more translated
English
English
Español
Spanish
Français
French
Deutsch
German
Italiano
Italian
Português
Portuguese
Română
Romanian
العربية
Arabic
Insights
The report that pays for the agent.
Every conversation becomes a line you can read. Not a dashboard to admire — a short list of things to go and fix this week.
- The questions you get asked most
- Ranked, in your customers’ words rather than yours.
- The questions nothing answers
- Every one of them is a paragraph away from being answered forever.
- The hours you are busiest
- By hour, so you can see when nobody was there to pick up.
- The requests to buy or book that went unserved
- People who wanted to spend money and did not get an answer.
The desk
Listen to any call. Live or after.
An agent you cannot hear is an agent you cannot trust. So the console is built around hearing it — while it is speaking, and long afterward.
Listen while it happens
The live desk shows every conversation in progress. You can listen in on a call without interrupting it, and step in if you want to.
Read it afterward
Full transcripts, searchable, with the source behind each answer.
Play the recording
Recording is a setting you turn on, and the caller hears the notice before it starts.
See what it cost
Every conversation is scored for quality and metered on the same Vavus token ledger as the rest of your account.
Trust and control
Yours, and only yours.
Six things we can show you the mechanism for. There is no badge wall here, because a badge is not a mechanism.
- Your workspace is yours
- Your knowledge, your conversations and your recordings live in your own workspace. No other business’s agent can read them.
- Personal details stripped before indexing
- Names, numbers and card fragments are removed from recordings and imported conversations before anything becomes searchable.
- A signed BAA for healthcare
- Delivery scoped for HIPAA, under the same agreement the rest of the Vavus platform runs on.
- No conversation content in logs
- Diagnostics record that something happened, never what was said.
- US primary, European and Asian edges
- The same infrastructure the rest of Vavus runs on. Where your data is processed is written into your agreement.
- Built on an encrypted platform
- The same platform whose translation, history and messaging are encrypted on the device before they ever reach us.
Questions
What people ask before they buy.
A do të shpikë gjëra?+
Jo. Vavus Concierge përgjigjet nga burimet që ngarkoni — dokumentet tuaja, faqet tuaja të internetit, listën tuaj të çmimeve, telefonatat tuaja të regjistruara, bisedat tuaja të mëparshme të mbështetjes — dhe nga asgjë tjetër. Kur asnjë burim nuk e mbulon pyetjen, thotë se nuk e di dhe merr një mesazh në vend që të shpikë një rregull. Më pas mund ta lexoni bisedën dhe të shihni nga cili burim erdhi çdo përgjigje.
Çfarë ndodh kur nuk mund të ndihmojë?+
E dorëzon. Kërkesa për një person e ndal agjentin menjëherë; nëse e njëjta gjë pyetet dy herë, ose ngrihet diçka që burimet nuk e mbulojnë, çështja përshkallëzohet sipas rregullave që vendosni ju. Dikush nga ekipi juaj mund ta marrë bisedën e drejtpërdrejtë nga konsola, ose agjenti merr një mesazh me atë që donte klienti dhe si të kontaktohet.
Sa zgjat konfigurimi dhe a më duhet një zhvillues?+
Për widget-in e faqes nuk ju duhet zhvillues: është një etiketë e vetme skripti dhe një intervistë e udhëhequr e shkruan konfigurimin nga përgjigjet tuaja për biznesin. Zhvilluesi ndihmon vetëm nëse doni që agjenti të lexojë sistemet tuaja gjatë bisedës, gjë që përdor një REST API, webhook-e të nënshkruar dhe SDK. Asgjë nuk del në përdorim derisa një person ta lexojë dhe ta miratojë versionin e parë.
Ku shkojnë të dhënat e mia?+
Në hapësirën tuaj të punës, të cilën agjenti i asnjë biznesi tjetër nuk mund ta lexojë. Emrat, numrat dhe fragmentet e kartave hiqen nga regjistrimet dhe nga bisedat e importuara përpara se të indeksohet çfarëdo gjëje, dhe diagnostika nuk mbart kurrë përmbajtje bisedash. Vendosjet në shëndetësi funksionojnë nën një BAA të nënshkruar, dhe rajoni i përpunimit shkruhet në marrëveshjen tuaj.
A mund të pranojë pagesa?+
Gjatë bisedës mund të dërgojë një lidhje pagese përmes mjeteve të pagesës që lidhni, dhe në të njëjtën mënyrë mund të kërkojë një porosi ose të rezervojë një orar. Çdo veprim kufizohet te mjetet që lidhni dhe te lejet që u jepni.
Cilat gjuhë flet?+
Përshëndetja, kërkesat, butonat dhe replikat e folura të agjentit ofrohen në tetë gjuhë: anglisht, spanjisht, frëngjisht, gjermanisht, portugalisht, rumanisht, italisht dhe arabisht. Klienti që ndërron gjuhë në mes të bisedës ndiqet brenda së njëjtës bisedë, pa rinisje. Vavus është një kompani përkthimi, ndaj kjo është pjesa që po ndërtojmë prej më së shumti kohe.
A mund t'i dëgjoj telefonatat?+
Po. Tavolina e drejtpërdrejtë i shfaq bisedat ndërsa ndodhin dhe mund të dëgjoni ndërsa një telefonatë është në zhvillim. Më pas ka një transkript të plotë me burimin pas çdo përgjigjeje, një vlerësim cilësie dhe — kur aktivizoni regjistrimin, me njoftimin që i luhet telefonuesit — vetë regjistrimin.
Si çmohet?+
Për agjent, në muaj, me çdo bisedë të matur në të njëjtin regjistër tokenësh të Vavus si pjesa tjetër e llogarisë suaj. Shifra publikohet kur produkti del nga beta; deri atëherë ju konfiguroni një agjent nga konsola dhe ne ju themi sa do të kushtojë. Shenja “Powered by Vavus AI” mund të hiqet me një shtesë mujore fikse.
A ka provë falas?+
Nuk ka. Agjenti në këtë faqe është yni, duke punuar në prodhim. Pyeteni për çfarëdo përpara se të flisni me ne.
Ask ours what it doesn’t know.
It will tell you. Then set up one of your own, load what it may know, and read the first version before anybody else does.
No form first. The agent on this page is the product.