Refund Policy

For plans purchased on vavusai.com or app.vavusai.com, canceling stops future renewals and access continues until the end of the paid period.

Where a statutory cooling-off period applies, such as the EEA or UK, you may request a refund within 14 days of the first paid period. Usage already consumed during that window may reduce or void the refund where law allows.

Outside required cooling-off rules, web subscriptions are generally non-refundable after a successful charge, except where Vavus approves a case-by-case exception for duplicate charges, service unavailability, or trial billing errors.

Apple handles App Store billing and refunds. To request an Apple refund, use reportaproblem.apple.com with the Apple ID that made the purchase.

Canceling in Apple ID subscription settings stops future renewals but does not reverse charges already billed by Apple.

Google handles Google Play billing. Within 48 hours of purchase, request a refund through Google Play order history.

After Google directs you back to the developer, email us with your account email and Google order ID beginning with GPA.

Token packs are one-time digital purchases credited to your account after payment clears. They are refundable within 7 days only if no tokens from that pack have been consumed.

Storage add-ons follow the same refund treatment as the subscription period they are attached to.

If your account is governed by a Business Associate Agreement, Master Services Agreement, service order, or other signed contract, that agreement controls refund, cancellation, and termination terms.

We generally do not refund consumed tokens, completed subscription periods, accounts terminated for policy abuse, repeated refund abuse, currency conversion losses, or bank fees.

Email constantine@vavusai.com with your account email, transaction date, amount, and payment method. Approved Stripe refunds are returned to the original payment method and typically appear within 5 to 10 business days depending on the bank.