Refund Policy

The store that took your payment handles your refund. Web and desktop purchases are ours to refund through Stripe. iOS purchases are refunded by Apple, and Android purchases by Google. We cannot refund a charge we did not process.

If you are a consumer in the EEA or the UK, you have 14 days to withdraw from a distance purchase of digital content and receive a full refund.

At web checkout we ask you to expressly request immediate access and to acknowledge that doing so ends that right; the checkbox must be ticked to complete the purchase, and we keep a record of it. If you did not give that consent, email us within 14 days of purchase and we refund in full. This right sits above everything below and nothing in this policy reduces it. Purchases through Apple or Google follow the store's own withdrawal process.

Cancelling stops future renewals and your access continues to the end of the paid period.

Beyond the withdrawal right above, we refund a subscription charge if you ask within 14 days of the charge and you have used less than 10 percent of that period's token allowance. We also refund, with no time limit, for duplicate charges, charges taken after a valid cancellation, trial billing errors, and service unavailability we caused.

Annual plans follow the same window. After it closes we do not refund the unused remainder of a paid year, but you can cancel at any time to stop the next renewal.

Token packs are one-time purchases credited to your account when payment clears, and they do not expire.

We refund a pack in full if no tokens from it have been consumed and you ask within 14 days of purchase. Partly used packs are not refundable, and consumed tokens are never refundable. Bonus and promotional tokens carry no cash value and are never refundable. None of this affects the withdrawal right in Section 2.

Lifetime purchases are refundable in full within 30 days of purchase if you have consumed no more than 10 percent of the included allowance. After that they are non-refundable.

If we discontinue the product, you get at least 90 days' notice and your access continues for that whole period, as set out in Section 8 of the Terms of Service.

Storage add-ons follow the refund treatment of the subscription period they are attached to.

Apple handles App Store billing and refunds. Request one at reportaproblem.apple.com using the Apple ID that made the purchase.

Cancelling in your Apple Account subscription settings stops future renewals but does not reverse charges Apple has already billed. If Apple declines and you believe the charge was our error, email us and we will help.

Google handles Google Play billing. Request a refund through your Google Play order history. Google grants most requests made within 48 hours automatically and considers later requests case by case.

If Google directs you back to us, email us with your account email and the Google order ID beginning with GPA. and we will review it.

Where a Business Associate Agreement, master services agreement, or service order is in place, that signed agreement controls refund, cancellation, and termination for the account.

Consumed tokens. Completed subscription periods outside the windows above. Accounts terminated for breach of the Terms. Repeated refund abuse. Currency conversion differences, and bank or card fees charged by your provider.

Email constantine@vavusai.com with your account email, the transaction date, the amount, and the payment method. We respond within 5 business days.

Approved Stripe refunds return to the original payment method and typically appear within 5 to 10 business days, depending on your bank.