Data Deletion

The fastest route is Settings, then Account, then Delete account in the signed-in app, or at app.vavusai.com. You may be asked to re-authenticate first so we can be sure the request is really yours.

Deleting your account does not cancel a subscription bought through Apple or Google, and you will keep being billed. Cancel it first in your Apple Account settings or your Google Play subscriptions.

Subscriptions bought on the web are cancelled from your account settings, using the same online path you used to subscribe.

If you cannot reach your account, email constantine@vavusai.com from the address on the account. Include your account email, which product you used, and a clear request to delete the account. We may ask for additional verification before we act, so that nobody else can delete your data.

Confirmed deletion removes or de-identifies your account record and deletes the content associated with it: saved translations, history, transcripts, recordings, documents, files, generated images, and messages held on our servers.

Because most stored content is encrypted with keys held on your devices, deleting your account also permanently destroys any ability to decrypt it. Deletion is irreversible and we cannot restore deleted data.

We retain only what we are required or permitted to keep: billing, tax, and transaction records for 7 years; security and fraud-prevention logs for 12 months; records needed for a live dispute or legal claim; and healthcare audit logs, which HIPAA requires us to keep for 6 years and which hold metadata only, never PHI and never content.

Backups age out on their normal cycle. The full retention table is in Section 7 of the Privacy Policy.

We process confirmed deletion requests promptly and generally complete them within 30 days, unless a longer period is required by law, an active security review, a dispute, or a signed enterprise or healthcare agreement. We confirm by email when it is done.

If your account is governed by a Business Associate Agreement or an enterprise order, your organization - not you - controls what happens to that data, and we act on its instructions. Contact your organization's administrator. Regulatory retention obligations may prevent deletion of some records.

You do not have to delete your account to remove data. In the app you can delete individual history entries, clear your whole history, delete documents and recordings, set history sync to Off so nothing new reaches our servers, and export your data before you go.

If you created a Vavus account using Apple, Google, Meta, or another identity provider, deleting your Vavus account does not delete your account with that provider. You can also revoke Vavus's access from that provider's own security settings.

Email constantine@vavusai.com and we will walk you through it.