Your website
Add a short code snippet so visitors can chat or start a voice call in their browser.
Vavus Concierge
Customer support in your customers’ language.
Concierge answers your customers by chat or phone, using what you tell it about your business. It can check orders and book appointments, and passes customers to your team when they need a person.
Try the demo without signing up.
Try a conversation with the Vavus support agent.
1
Code snippet to add to your website
80
Supported languages
6
Ways to connect with customers
24/7
Answers any time, day or night
Live demo
See how Concierge handles a conversation.
This is our own Concierge, answering questions about Vavus. Yours would answer about your business in exactly the same way.
Ask about pricing, translation, or setting up the keyboard. You can try the demo in your browser or call the number above.
Share your agent with a link
Your agent gets its own web page. Send the link in a message, put it on your social profile, or print a QR code. You don't need a website.
vavusai.com/a/vavusScan to open the demo. Your microphone is used only with your permission.
Your business information
Answers based on the information you provide.
Add your policies, product details and prices. Concierge answers from them, and when something isn't there, it takes a message instead of guessing.
It shows you the questions it couldn't answer, so you can fill the gaps.
- Documents
- Upload policies, handbooks, manuals, and other reference material.
- Website pages
- Choose the pages to use and how often to check them for updates.
- Price lists
- Provide current prices for the products and services customers ask about.
- Recorded calls
- Use your past calls to teach it. Personal details like phone numbers and card numbers are hidden first.
- Past support conversations
- Use answers your team has already written to common customer questions.
Ways to connect
Support customers wherever they contact you.
Use the same business information and support rules across your website, phone, and messaging accounts.
A shareable web page
Give customers a direct link or QR code to reach your agent, with or without a website.
Phone calls
Answer calls on a Vavus number, your Twilio number or a compatible business phone system, and pass them to your team when needed. Contact us and we'll help you connect it.
Business messaging
Connect your WhatsApp, Telegram, or SMS accounts to answer customer messages.
Reply to customer emails using the same information and tone as your chat agent.
Your own software
Your developer can connect Concierge to your existing applications through an API.
Use a phone number from Vavus, or bring your own.
Orders and appointments
Let customers book, pay or check an order without waiting for your team.
Connect the tools your business uses so Concierge can check an order, book an appointment, or send a payment link during the conversation.
Check an order
Look up order details in your connected system and share them with the customer.
Book an appointment
Make a booking in your connected calendar during the conversation.
Send a payment link
Let customers pay through a link from your connected payment service.
Take a message
Collect the question and contact details so your team can follow up.
You choose which tools to connect and which actions the agent can take.
Support from your team
Bring in a person when needed.
Concierge passes the customer to your team, or takes a message, when:
- A customer asks to speak to a person.
- A customer repeats an unresolved question.
- The answer is missing from your business information.
- A connected tool is unavailable.
- Your team is outside its working hours.
Take over a chat
A team member can join the conversation from the dashboard. The customer stays in the same chat window.
Transfer a call
Pass the call to your team with the details already collected, so they have the context to help.
Follow up later
When no one is available, collect the request and contact details for your team to review.
Getting started
Set up your agent step by step.
- 01
Describe your business
Answer questions about your services, customers, and how you want the agent to help.
- 02
Add your information
Upload documents or connect your website, price lists, and past support conversations.
- 03
Test and approve
Review test conversations and approve the agent before making it available to customers.
- 04
Connect with customers
Add the agent to your website, share its link, or connect a phone or messaging service.
Languages
Help customers in 80 languages.
Choose which languages your agent uses, and which one it starts in.
Customers can switch languages during a conversation without starting again.
Concierge uses the language technology behind Vavus translation products.
Supported languages include
English
English
Español
Spanish
Français
French
Deutsch
German
Italiano
Italian
Português
Portuguese
Română
Romanian
العربية
Arabic
Customer insights
Understand what your customers need.
Review common questions, gaps in your business information, and requests that need a follow-up.
- Common questions
- See which questions customers ask most often.
- Missing information
- Find questions the agent could not answer and update your reference material.
- Busy periods
- See when customers contact you most to help plan team coverage.
- Requests needing follow-up
- Review purchase and booking inquiries that were not completed.
Conversation review
Follow conversations and review the details.
Use the dashboard to listen to live calls, read saved transcripts, and review recordings when recording is enabled.
Listen live
Follow a call without interrupting it, and join when your help is needed.
Read transcripts
Search saved conversations and review the sources used for answers.
Review recordings
Enable recording in your settings. Callers hear a notice before recording starts.
Check usage
Review the quality score and token usage for each conversation.
Privacy and control
Manage access to your business data.
Keep business information in a separate workspace, review imported material, and choose how long to keep conversations.
- Separate workspaces
- Your business information, conversations, and recordings are kept in your workspace, separate from other businesses.
- Personal information masking
- Customer emails, phone numbers and card numbers are hidden in the files you upload. You can check each file before Concierge uses it. Your business phone number and email are not hidden.
- Healthcare agreements
- For healthcare, we sign a HIPAA agreement (BAA) with you before patient data goes through Concierge.
- Private conversation content
- Our system logs do not include what customers say in conversations.
- Data processing location
- Your agreement says where your data is processed. We have servers in the US, Europe and Asia.
- Recording and retention controls
- Voice recordings are encrypted before storage. Saved transcripts have restricted access and follow your retention settings.
$34.98 per month, per business workspace.
Beta pricing — 30% off every Concierge plan: $34.98/month (normally $49.97), $349.79/year (normally $499.70), $697.90 lifetime (normally $997). Includes chat and voice, with 50,000 tokens in the first month and 15,000 each month after. Remove Vavus branding for an additional $20 per month.
Beta price — 30% off for the life of the plan.
- Step 1
Sign in
Use your Vavus account, or create an account and confirm your email address.
- Step 2
Create a workspace
Start on Basic, with no card needed. Set up your agent and test it now, and subscribe when you want to take it live.
- Step 3
Choose your plan
Monthly, yearly (17% discount), or lifetime — subscribe from the Billing page when you are ready. Cancel subscriptions at any time.
Questions
Frequently asked questions
How does Concierge choose its answers?+
Concierge uses the business information you provide, such as documents, web pages, and price lists. It is designed to take a message when that information does not cover a question. You can review saved conversations and see which sources were used.
What happens when a customer needs a person?+
Concierge can transfer the conversation to your team or take a message with the customer’s request and contact details. You set the rules for situations such as repeated questions, missing information, or an unavailable tool.
Do I need a developer to set it up?+
No. The setup assistant inside Concierge does the work for you. It asks about your business, adds your information and sets up your agent. It can also help you add it where you want it, like your website, a phone number or WhatsApp. To put the chat on your website, you paste one short piece of code.
How is my business data handled?+
Your information is kept in a separate workspace. Matching personal details are masked in imported customer material before it becomes searchable, and you review the sources before they are used. Technical diagnostic logs do not include conversation content. Healthcare deployments have a signed Business Associate Agreement (BAA), and your agreement specifies the data processing location.
Can customers make payments during a conversation?+
Concierge can send a payment link through a payment service you connect. It can also look up orders and book appointments when the relevant tools are connected. You control which actions it can take.
Which languages are supported?+
Concierge supports 80 languages for on-screen controls and spoken responses. Choose the languages to offer. Customers can switch languages during a conversation without starting again.
Can I listen to calls and review conversations?+
Yes. You can listen to live calls from the dashboard and review saved transcripts, answer sources, and quality scores. If you enable recording, callers hear a notice before recording starts. Saved conversations follow your retention settings.
How much does Concierge cost?+
$34.98 a month per workspace (normally $49.97), including 50,000 tokens in the first month and 15,000 each month after. The beta price stays as long as you stay subscribed. Tokens cover conversation usage. Included tokens belong to the workspace and are separate from your personal balance. Phone number rental and carrier call minutes use additional tokens. Removing the “Powered by Vavus AI” label costs an additional $20 per month.
Can I try Concierge before subscribing?+
You can try the live demo without signing up. Then use your welcome tokens to build your agent and test it. To make it live for your customers, you need a subscription. You don't need a card to start.
Try Concierge for your business.
Try the live demo, then set up an agent with your business information.
Try the demo without signing up.