Terms of Service

These Terms are a contract between you and DCI Brands LLC ("Vavus", "we"), 312 W 2nd Street, Casper, WY 82601, United States. They cover Vavus AI, Vavus Keyboard, our websites, web and desktop applications, mobile apps, keyboard extensions, and related services.

By creating an account, buying a plan, or using the service you accept these Terms and the Privacy Policy. If you do not accept them, do not use the service.

You must be at least 16 years old, or older where your local law requires it. You must be able to enter a binding contract, and you must not be barred from using the service under applicable law or sanctions.

You are responsible for the accuracy of your account information, for keeping your credentials secure, and for everything done under your account. Tell us at constantine@vavusai.com as soon as you suspect unauthorized access.

Account types are Personal, Healthcare, and Enterprise. Healthcare and Enterprise accounts require additional onboarding and may require a Business Associate Agreement, SSO configuration, organization controls, or a signed order.

Vavus provides translation, speech-to-text, text-to-speech, keyboard dictation, AI features, encrypted messaging, calls, documents, files, and related workflows. What is available depends on your plan, platform, language pair, device, provider coverage, and account type, and it changes over time.

Automated translation and AI output can be inaccurate or incomplete. It is not medical, legal, or financial advice, and it is not for emergency use. You are responsible for reviewing output before relying on it, and for not using it as the sole basis for a clinical, legal, financial, emergency, or safety-critical decision.

Prices, billing period, and included allowances are shown before you buy. Web and desktop purchases are processed by Stripe. iOS purchases are processed by Apple and Android purchases by Google Play, under those stores' own terms.

Automatic renewal. Your subscription renews automatically at the end of each billing period - monthly plans every month, annual plans every year - at the then-current price for your plan, charged to the payment method on file, until you cancel. You consent to those recurring charges when you subscribe.

Cancellation. You can cancel at any time in your account settings, using the same online path you used to subscribe. No phone call, no email, and no retention conversation are required. Cancellation takes effect at the end of the current paid period and your access continues until then. For iOS and Android subscriptions you cancel in your Apple Account or Google Play subscription settings, because we cannot cancel a store subscription for you.

Notices. Your renewal date and amount are shown when you subscribe and on every receipt, and store subscriptions follow the notice rules of Apple or Google. We give at least 30 days' notice of any price increase before it applies to you; if you do not want the new price, cancel before it takes effect.

Taxes and VAT are calculated at checkout where they apply and are charged in addition to the listed price.

Basic provides a free starting allowance and does not require a card. Eligible customers may separately start a 3-day trial of a paid plan through Vavus checkout. A first eligible trial does not require a card; if it ends without a payment method, the subscription is canceled. Trial eligibility, payment requirements, and renewal terms are shown before you confirm.

On iOS, a 3-day free trial is offered through Apple's introductory pricing and converts into a paid subscription automatically unless you cancel at least 24 hours before it ends.

One trial per person or account. Promotional discounts, including beta codes, are governed by the Beta Promo Terms. We can withdraw a promotion at any time, but only for the future.

Tokens are prepaid usage credits redeemable only for Vavus features. They are not currency, carry no cash value, cannot be transferred, resold, or redeemed for cash, and are not a stored-value or gift-card instrument.

• Monthly subscription token allowances are granted at the start of each billing period and expire unused at the end of that period. They do not roll over.
• Purchased token packs do not expire. They stay available while your account is open and in good standing.
• Where you hold both, your subscription allowance is spent first and your purchased packs afterwards, so nothing you paid for separately is consumed while a renewing allowance is still available.
• Bonus tokens from welcome, referral, or promotional grants are promotional, are never refundable, and may expire on the terms stated when they were granted.
• Unused tokens are forfeited if we terminate your account for breach of these Terms.

Lifetime purchases are one-time purchases made on the web only. They are never offered through Apple or Google.

"Lifetime" means for as long as we continue to offer the applicable product to the public. It is not tied to your lifetime. A lifetime entitlement includes the allowances stated at the time of purchase, is personal to your account, and is not transferable or resellable. You cannot hold a lifetime entitlement and a subscription for the same product at the same time.

If we discontinue the product, we will give you at least 90 days' notice and your access continues for that whole notice period.

Where you buy through the App Store or Google Play, that store handles payment, renewal, and refunds under its own terms, and those terms govern the transaction. Cancelling in a store stops future renewals but does not reverse a charge the store has already billed.

For iOS, these Terms are between you and Vavus only, and not with Apple. Apple has no obligation to provide maintenance or support for the app and no warranty obligation of any kind. Apple is not responsible for addressing any claim relating to the app, including product liability, any failure to conform to a legal or regulatory requirement, and claims under consumer protection or similar law, nor for the investigation, defense, settlement, and discharge of any third-party claim that the app infringes intellectual property rights.

Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a US Government embargo or designated as terrorist-supporting, and that you are not listed on any US Government restricted-party list.

Refunds are governed by our Refund Policy, which forms part of these Terms.

Consumers in the EEA and the UK have a 14-day right to withdraw from a distance purchase of digital content. At web checkout we ask you to expressly request immediate access and to acknowledge that you lose the withdrawal right once access begins; the checkbox must be ticked to complete the purchase, and we keep a record of it. If you did not give that consent, you can withdraw within 14 days of purchase for a full refund. Purchases through Apple or Google follow the store's own withdrawal process.

You keep ownership of everything you submit. You grant us a limited, worldwide, non-exclusive, royalty-free license to host, transmit, process, store, encrypt, and display your content solely in order to operate and secure the service for you. That license ends when you delete the content or close your account, except for backups and legally required records for the periods stated in the Privacy Policy.

We do not use your content to train our models, and we contract with our speech, translation, and AI providers to keep your content out of the training of theirs. This is a commitment we make in this contract, not a setting.

You are responsible for having the rights to the content you process, and for complying with the law when you record, transcribe, or translate other people - including recording-consent laws where they apply to you.

You may not do any of the following, and you may not help anyone else do them.

• Reverse engineer, decompile, scrape, probe, overload, or attack the service, or bypass usage limits, rate limits, or access controls.
• Share credentials, resell access, or create accounts fraudulently or in bulk.
• Use the service to create malware, commit fraud, harass or impersonate people, infringe intellectual property, or break the law.
• Upload protected health information unless your account is approved for healthcare use under an executed Business Associate Agreement.
• Use output as the sole basis for an emergency, clinical, legal, financial, or safety-critical decision.

Healthcare accounts operate only under an executed Business Associate Agreement following approved onboarding. Enterprise accounts may be governed by a master agreement, order form, data processing agreement, or deployment terms.

Where a signed agreement conflicts with these Terms, the signed agreement controls for that account.

The service relies on third-party providers and links to third-party sites and app stores. We are not responsible for their content, availability, or practices, and your use of them is governed by their terms.

Content on the service is private to the user who stores it. If you believe material a user has shared with you through the service infringes your copyright, email constantine@vavusai.com with a description of the work, where you saw the material, your contact details, and a statement that you are the owner or authorized to act.

We review every complaint, remove material we determine to be infringing, and close the accounts of repeat infringers.

We may suspend or terminate access for breach of these Terms, non-payment, security risk, fraud, a legal requirement, or conduct that harms users or the service. Where it is practical and lawful to do so, we will give notice and a chance to put things right.

You may stop using the service at any time. Cancelling a subscription stops future renewals; it does not delete your account or your data. Deleting your account does not cancel an Apple or Google subscription - you must cancel that separately in the store, or you will keep being billed.

On termination your license to use the service ends, and unused tokens are forfeited where we terminated for breach. Sections 7, 11, and 15 to 24 survive termination.

We may change or discontinue features. We will give at least 30 days' notice, in the product or by email, before a change to these Terms that materially reduces your rights or increases your obligations. Continuing to use the service after the effective date is acceptance; if you do not accept, cancel before that date.

Except where the law does not allow it, the service is provided "AS IS" and "AS AVAILABLE", and we disclaim all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted or error-free operation.

We do not warrant that translations, transcriptions, or AI output are accurate, complete, or fit for any particular purpose.

To the maximum extent the law permits:

• Neither party is liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, however caused and on any theory of liability.
• Our total aggregate liability arising out of or relating to these Terms or the service, for all claims combined, will not exceed the greater of (a) the amounts you paid us for the service in the twelve (12) months immediately before the event giving rise to the first claim and (b) one hundred US dollars (US$100).
• These limits do not apply to your payment obligations, to your indemnity under Section 20, to either party's fraud, gross negligence, or willful misconduct, or to any liability that cannot lawfully be limited, including death or personal injury caused by negligence.
• These limits apply even if a limited remedy fails of its essential purpose.

You will defend, indemnify, and hold harmless DCI Brands LLC and its members, officers, employees, and agents against third-party claims, damages, liabilities, and reasonable legal costs arising from your content, your use of the service, your breach of these Terms, or your violation of law or of a third party's rights. We will tell you promptly about any such claim and give you reasonable cooperation.

Talk to us first. Most problems are billing or account problems and are solved fastest by email. Before starting any arbitration or court case, send a description of the dispute and the relief you want to constantine@vavusai.com, and give us 30 days to resolve it. Both of us must complete this step before filing.

Binding individual arbitration. Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms, the service, or our relationship, including its existence, validity, or termination, will be resolved by binding individual arbitration rather than in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single neutral arbitrator, with the Federal Arbitration Act governing this clause. The arbitrator may award the same relief a court could award to you individually. Hearings, if any, will be held by video or in the county where you live, at your choice.

Fees. Filing, administrative, and arbitrator fees are allocated as the AAA Consumer Arbitration Rules provide, which cap the fee a consumer pays and place the remainder on us. If the arbitrator finds that a claim was brought in bad faith or is frivolous, the arbitrator may require the party who brought it to pay the fees. Each side pays its own lawyers unless the law or the rules provide otherwise.

Exceptions. Either party may bring an individual claim in a small-claims court with jurisdiction instead of arbitrating, and either party may seek an injunction or other equitable relief in court to protect intellectual property or confidential information without first arbitrating.

Opt-out. You can reject this arbitration agreement by emailing constantine@vavusai.com with the subject "Arbitration opt-out" within 30 days after you first accept these Terms, stating your name and account email. Opting out does not affect any other part of these Terms, and disputes will then go to the courts in Section 22.

Individual claims only; class waiver. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private-attorney-general, or representative proceeding. The arbitrator may not consolidate claims of different people or preside over any form of representative proceeding. If this waiver is found unenforceable for a particular claim, that claim must be brought in court under Section 22 and the rest of this section still applies to every other claim.

Coordinated filings. If 25 or more similar claims are filed against us by the same law firm or in coordination, the claims will be grouped in batches of up to 50, with one arbitrator, one set of fees, and one hearing per batch, and any statute of limitations is paused while a claim waits for its batch. This keeps the fee provision above workable for everyone.

Jury waiver. To the extent a claim proceeds in court, you and we each waive the right to a trial by jury.

Time limit. Any claim arising out of or relating to these Terms or the service must be filed within one (1) year after it arises, or it is permanently barred, except where a longer period cannot lawfully be shortened.

This section survives termination of your account. It is not a waiver of any right that consumer law does not allow to be waived; see Section 23.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules, and excluding the UN Convention on Contracts for the International Sale of Goods. Any dispute that is not subject to arbitration under Section 21, including a claim brought after a valid opt-out, will be brought exclusively in the state or federal courts located in Natrona County, Wyoming, and both you and we consent to the personal jurisdiction and venue of those courts.

Nothing in these Terms limits or waives any right you have under mandatory consumer protection law that cannot be waived, including in the EEA and the United Kingdom. Where local law gives a consumer the right to bring proceedings in the courts of their own country of residence, or the right to the protection of the mandatory rules of that country, Sections 21 and 22 do not take that right away.

These Terms and the documents they reference are the entire agreement between us on this subject and replace any earlier version. If a provision is unenforceable, the rest stands and that provision is limited to the minimum extent needed to make it enforceable. Our failure to enforce a term is not a waiver of it.

You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. Notices to you go to your account email address; notices to us go to constantine@vavusai.com. You may not use or export the service in violation of US export control or sanctions law.