Support

The Support page is the public help hub. It has a list of frequently asked questions, a contact form that emails the team, and a link to live chat.

1. 1
   FAQ — How do tokens work?

   Plain-English answer about how tokens are consumed and when they expire.

2. 2
   FAQ — Run out mid-session?

   Explains the low-token warning and what happens if you fully run out.

3. 3
   FAQ — Supported languages

   Notes that 100+ languages are supported.

4. 4
   FAQ — Does it work offline?

   Notes the internet requirement for real-time translation.

5. 5
   FAQ — Multiple devices?

   Confirms shared tokens across devices when signed in.

6. 6
   Name / Email / Subject / Message

   Required fields for the contact form. Name 2–100 chars, subject 5–200, message 10–2000.

7. 7
   Send message

   Posts your message to the team via Postal. Rate-limited to roughly 3 per hour per IP.

8. 8
   Open support chat

   Opens support.vavusai.com (self-hosted Chatwoot) in your browser. Use this for live help.

9. 9
   constantine@vavusai.com

   mailto link as a fallback if you'd rather email directly.