Forgot / reset password

If you can't sign in, the Forgot Password page sends a reset link to your email. Clicking the link (or pasting the token into the Reset Password page) lets you choose a new password. Accounts in zero-knowledge mode need their 12-word recovery phrase as well.

1. 1
   Back to login

   Returns to the Sign-in page without sending a reset email.

2. 2
   Email

   The email of the account you've lost access to.

3. 3
   Send reset link

   Vavus emails a reset link to that address. To prevent guessing which emails are registered, the confirmation screen says "If an account exists, we sent a link" regardless.

4. 4
   Enter reset link

   On the confirmation screen — jumps to the Reset Password page where you can paste the reset token from the email if you'd rather not click the link.

5. 5
   Reset link or token

   On the Reset Password page — paste the full reset URL or just the token from your email.

6. 6
   New password / Confirm password

   Type the password you want and confirm it.

7. 7
   Recovery phrase (zero-knowledge accounts only)

   Appears only if your account is in zero-knowledge mode. Paste the 12 words separated by spaces — they unlock your encrypted data so Vavus can re-wrap it with your new password.

8. 8
   I have lost my recovery phrase — wipe encrypted data

   Destructive escape hatch for zero-knowledge accounts. Resets your password but discards the encrypted history we can no longer decrypt. Only check this if the recovery phrase is gone forever.

9. 9
   Reset password

   Submits the new password. On success you're redirected to Sign-in.