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Vavus Concierge for hotels
The front desk, at every hour.
Guests ask the same questions at check-in, at midnight, and in six languages. A Concierge agent answers them on your website from your own policies, and hands your desk everything a person should handle.
The agent on the product page is ours, live.
The questions
Asked every day. Answered every time.
- What time is breakfast?
- From your own page. Hours, rooms, amenities, parking: whatever your site says, it says.
- Can I check in early?
- It answers from your policy. When the answer is maybe, it takes the arrival time and passes the request to the desk.
- Do you allow pets?
- Your house rules, quoted from your documents — not remembered by whoever is at the desk.
- I land at one in the morning.
- It collects the name, the booking reference, and the arrival time, and leaves them where your night team looks.
- The guest writes in another language.
- It works in 80 languages and follows a guest who switches mid-conversation. No restart, no second call.
- Is the pool open in October?
- Seasonal hours come from your site, refreshed on the schedule you set. Fix the page and the answer fixes itself.
Where guests reach it
On the site, in the room, on the line.
The channels your guests already use, on accounts you own. You connect them; we do not resell them to you.
A code in every room
Every agent gets a hosted page and a printable code. Reception desk, back of the door — a scan opens the agent.
Your phone line
Your Twilio number, or your phone system through the SIP door. Overflow calls get answered; the ones that need a person are passed across.
Pre-booking questions in the channel guests already have open, on your own Meta app.
Escalation
The desk stays in charge.
When a guest asks for a person, asks twice, or raises something your sources do not cover, the conversation goes to your team — by the rules you set.
Live takeover
Someone at the desk steps into the running conversation from the console. The guest keeps the same window and never repeats themselves.
Message taken
Name, room, request, time — written down and left where your team already looks.
Warm transfer
On a call, it passes the guest across with what it has already gathered, so your person starts halfway through.
An honest limit
The agent answers from what you load. A policy nobody wrote down gets a message to your desk, not a guess — and refunds, complaints, and anything with money attached go to a person.
Ask ours what it doesn’t know.
It will tell you. Then set up one of yours, load your policies, and read the first version before a guest ever does.