Vavus Concierge for hotels

Answer guest questions around the clock.

Guests ask the same questions at check-in, at midnight, and in six languages. A Concierge agent answers them on your website from your own policies, and hands your desk everything a person should handle.

Try the live demo Create your agent

~~$49.97~~ $34.98 per month (beta), ~~$499.70~~ $349.79 per year, or ~~$997.00~~ $697.90 lifetime. Remove Vavus branding for an additional $20.00 per month. Beta price — 30% off for the life of the plan. View setup and pricing details

The live demo answers questions about Vavus products.

The questions

Help with everyday guest questions.

What time is breakfast?: Concierge answers questions about hours, rooms, amenities, and parking using the information you provide.
Can I check in early?: It explains your check-in policy and collects arrival details when the request needs approval from reception.
Do you allow pets?: Guests receive the pet policy from your hotel documents, including any restrictions or fees you have listed.
I arrive after midnight.: It collects the guest’s name, booking reference, and arrival time for your night team.
Can I ask in another language?: Guests can ask questions in 80 languages and switch languages during the conversation.
Is the pool open in October?: Concierge uses the seasonal hours on your website. Scheduled updates keep its information current.

Where guests reach it

Support guests online and at the hotel.

Connect your website, phone service, and messaging accounts. Guests can reach Concierge through the channels they already use.

Your website

Add the widget so guests can type a question or start a voice conversation in their browser.

QR codes at the hotel

Place a QR code at reception or in guest rooms. Scanning it opens your agent’s hosted page.

Your phone line

Connect a Twilio number or a compatible SIP phone system to answer calls and transfer guests to your team.

Connect your own WhatsApp Business account so guests can ask questions before and during their stay.

Escalation

The desk stays in charge.

When a guest asks for a person, asks twice, or raises something your sources do not cover, the conversation goes to your team — by the rules you set.

Reception joins the chat

Your team can take over a conversation from the console and read the messages already exchanged.

Guest messages

Concierge collects the guest’s details and request for your team to follow up.

Call transfers

It passes the call to your team with the information collected so far.

What to review before launch

Keep your hotel information up to date and set rules for requests that need staff approval. Questions outside that information, refunds, and complaints should go to your team.

Try Vavus Concierge.

Try the Vavus demo, then create your hotel’s agent. Add your policies and test its answers before making it available to guests.

Try the live demo Create your agent