Your store
One script tag on the site. Shoppers type or start a voice call in the browser.
Vavus Concierge for online stores
Where is my order, at two in the morning.
Order status, returns, sizing, shipping. A Concierge agent answers from your catalog and your policies, looks up the order in the system you connect, and finishes the sale with a payment link.
The agent on the product page is ours, live.
The questions
The ones between the click and the cart.
- Where is my order?
- It reads the order system you connect and answers while the customer is still in the conversation.
- Can I return it?
- Your returns window, your conditions, your process — quoted from your policy, not improvised.
- Which size should I get?
- Your size guide, applied to the question. When the guide does not cover it, the agent says so.
- Is this in stock?
- What your catalog says. When the catalog is behind, the fix is updating the catalog — the agent never invents availability.
- Do you ship to me before Friday?
- Shipping cut-offs and rates from your own shipping page, refreshed on the schedule you set.
- Fine, I’ll take it.
- It sends a payment link through the payment tools you connect. The sale finishes in the chat.
Where shoppers reach it
On the store, and everywhere you keep a link.
The same knowledge and the same transcript on every channel. Channels run on accounts you own.
The channel your customers already have open, on your own Meta app.
It reads the inbox and replies from the same knowledge, in the same voice as the chat.
A link in your bio
Every agent gets a hosted page of its own, shareable anywhere you keep a link.
Escalation
The awkward ones go to your team.
You draw the line. When the conversation reaches it, the handoff carries what the customer already said.
Refunds and chargebacks
Anything that touches money already spent goes to a person, with the order details attached.
A customer asks for a human
It stops immediately. Someone on your team takes over the same conversation.
A message for the morning
Out of hours, it writes down the order number, the issue, and how to reach them.
An honest limit
Without the order-system connection it cannot see orders: it takes the number and hands the question to your team. Connect the system, and the same question answers itself in the chat.
Ask ours what it doesn’t know.
It will tell you. Then set up one of yours, load your catalog and policies, and read the first version before a shopper ever does.