Your store
Add chat and browser voice calls to your store with a short code snippet.
Vavus Concierge for online stores
Help shoppers before and after they buy.
Answer questions about products, returns, and delivery using your store information. Connect your order and payment systems so Concierge can check orders and send payment links.
$49.97 $34.98 per month (beta), $499.70 $349.79 per year, or $997.00 $697.90 lifetime. Remove Vavus branding for an additional $20.00 per month. Beta price — 30% off for the life of the plan. View setup and pricing details
The live demo answers questions about Vavus.
Everyday customer questions
Give shoppers the information they need.
- Where is my order?
- Look up order details in your connected system and share an update in the conversation.
- Can I return it?
- Explain return deadlines, conditions, and next steps using your returns policy.
- Which size should I get?
- Help shoppers find sizing information in your guide and refer unanswered questions to your team.
- Is this in stock?
- Answer using the stock information you provide. Keep your catalog updated so the agent has current details.
- What are my delivery options?
- Explain delivery areas, rates, and order deadlines from your shipping information.
- How do I pay?
- Send a payment link from your connected payment service so the customer can complete their purchase.
Ways to connect
Support customers on your store and beyond.
Use your store information across chat, voice, and email. Connect the services your customers use through your own accounts.
Answer shopper questions through your connected WhatsApp Business account.
Reply to emails using your product information and store policies.
Social profiles and shared links
Share the agent’s web page in a social profile, message, or QR code.
Support from your team
Let your team handle requests that need attention.
Choose which requests should go to a person. Your team receives the details already collected so they can continue helping the customer.
Refunds and chargebacks
Route refund and chargeback requests to your team with the order details collected so far.
Requests to speak to your team
Let a team member take over the chat, or collect a message if no one is available.
After-hours inquiries
Collect the order number, question, and contact details for your team to follow up.
Order system connection
Order lookups require a connection to your order system. Without it, Concierge collects the order number and passes the question to your team.
Create a support agent for your store.
Add your catalog and policies, connect your tools, and test the responses before making the agent available to shoppers.
$49.97 $34.98 per month (beta), $499.70 $349.79 per year, or $997.00 $697.90 lifetime. Remove Vavus branding for an additional $20.00 per month. Beta price — 30% off for the life of the plan. View setup and pricing details