Anything clinical
Symptoms, results, medication, and worried patients reach a person — the trigger is yours to set, and asking for a person always works.
Vavus Concierge for clinics
The calls your reception never gets to.
Hours, insurance, directions, preparation. A Concierge agent answers them from your own material, books into the calendar you connect, and passes everything clinical to your staff.
The agent on the product page is ours, live.
The calls
The ones that should never ring out.
- Are you open on Thursday?
- Your hours, from your own page, in the caller’s language.
- Do you take my insurance?
- The plans you serve, from your documents. Around a plan that is not listed, it says it does not know.
- How do I prepare for the procedure?
- Your preparation sheet, quoted back in the patient’s language — one of 80.
- Can I move my appointment?
- It reschedules into the calendar you connect, or takes the details for reception.
- Where do I park, and where do I check in?
- Directions and check-in steps from your site, refreshed on the schedule you set.
- My results came in, and I…
- It stops. Symptoms, results, and medication questions go to your staff, immediately, by your rules.
Escalation
It knows what it must not answer.
You draw the line in the rules, and the agent holds it. Nothing clinical is handled by a paragraph of text.
Reception takeover
Your staff step into the running conversation from the console. The patient keeps the same window.
After hours
It takes the name, the number, and the reason for the call, and leaves them for the morning.
What happens to patient words
Handled the way the rest of Vavus handles them.
- Stripped before indexing
- Names, numbers, and card fragments are removed from recordings and imported conversations before anything becomes searchable.
- Nothing clinical in logs
- Diagnostics record that something happened, never what was said.
- A signed BAA
- Healthcare delivery runs under the same BAA-backed controls as the rest of the Vavus platform.
- Recording is your choice
- Off unless you turn it on, and the caller hears the notice before it starts.
An honest limit
It schedules into the systems you connect and answers from what you load. It does not triage, does not advise, and does not interpret results — those calls reach a person.
Ask ours what it doesn’t know.
It will tell you. Then set up one of yours, load your material, and read the first version before a patient ever does.