Vavus Concierge for clinics

Help patients with everyday reception questions.

Hours, insurance, directions, preparation. A Concierge agent answers them from your own material, books into the calendar you connect, and passes everything clinical to your staff.

Try the live demo Create your agent

~~$49.97~~ $34.98 per month (beta), ~~$499.70~~ $349.79 per year, or ~~$997.00~~ $697.90 lifetime. Remove Vavus branding for an additional $20.00 per month. Beta price — 30% off for the life of the plan. View setup and pricing details

The live demo answers questions about Vavus products.

The calls

Answers to common administrative questions.

Are you open on Thursday?: Concierge uses your published opening hours and responds in the patient’s language.
Do you accept my insurance?: It checks the plans listed in your documents and refers unlisted plans to reception for confirmation.
How do I prepare for my appointment?: It shares the preparation instructions your clinic provides in one of 80 languages.
Can I move my appointment?: It uses the calendar you connect or collects the details for reception to follow up.
Where do I park and check in?: Patients receive directions and check-in instructions from your website.
Can someone explain my results?: Questions about symptoms, results, or medication are referred to your staff according to the rules you set.

Escalation

Refer clinical questions to your staff.

Configure which questions Concierge can answer and which require your staff. Use it for administrative support; clinical advice remains with your care team.

Clinical questions

Set referral rules for questions about symptoms, results, and medication. Patients can also ask to speak to a person.

Reception joins the chat

Staff can take over the conversation and review the messages already exchanged.

After-hours messages

Concierge collects a name, contact number, and reason for the call so your team can follow up.

Patient information

Privacy controls for your clinic.

Redacted before indexing: Email addresses, phone numbers, payment-card patterns, and identifiers are masked in recordings and imported conversations before anything becomes searchable. Your clinic’s public contact details stay readable.
Nothing clinical in logs: Diagnostics record that something happened, never what was said.
A signed BAA: Healthcare delivery runs under the same BAA-backed controls as the rest of the Vavus platform.
Recording is your choice: Off unless you turn it on, and the caller hears the notice before it starts.

What to review before launch

It schedules into the systems you connect and answers from what you load. It does not triage, does not advise, and does not interpret results — those calls reach a person.

Try Vavus Concierge.

Try the Vavus demo, then add your clinic’s information and referral rules. Review its answers before making it available to patients.

Try the live demo Create your agent